Privacy statement

Your privacy and security are important to us.
Therefore, all our procedures are in accordance with legal regulations on personal data protection, particularly the new European General Data Protection Regulation EU 2016/679, which has been in force since May 25, 2018. Below we inform you about the purposes for which we collect and use your personal data, how we process them, and the procedures by which you can monitor and exercise your rights.”

How do we collect your personal data?
Personal data is information that can identify you, such as your first and last name, address, delivery address, phone number, email address, and bank account number. Metallis.hr processes your personal data, among other things, in the following cases:
• if you directly contact us, e.g., through the metallis.hr website to request information about metallis.hr services
• if you order and/or purchase a service or product directly from us
• if you fill out a contact form on our website with an inquiry
If you provide us with data on behalf of another person, you must ensure that the person is aware of these privacy protection rules before doing so. If you are under 16 years old, please do not provide us with any information without the consent of a parent or guardian. Help us keep your data up to date by informing us of any changes to your contact details or preferences.

How can your data be used?
We collect your personal data exclusively for the purposes for which you explicitly provided them so that we can fulfill your requests, namely:
– the conclusion and execution of contracts
– processing orders
– delivery of products or services
– informing about new products and special offers
We use the data only for determined, clear, legitimate, and expected purposes, and we do not share them with third parties nor do we use them for unforeseen or unexpected purposes.
Metallis.hr does not collect data beyond what is necessary to achieve the stated purposes.

̌Data processing
Processing is conducted in accordance with the General Data Protection Regulation and Croatian laws and regulations.
Data Controller:
Stjepan Petrović, Selska 32, Novakovec, 40318 Dekanovec, Croatia
Email: info@metalis.hr
Phone: +385 91 284 9031
As a customer or user of our services, you have the right to receive information about the handling of your personal data and to submit requests to exercise your rights.
For basic information about our business or for any other questions or requests related to the exercise of your rights regarding your personal data, please contact us at +385 91 284 9031 or via email: info@metalis.hr.

How long do we retain your data?
We retain and process personal data only for as long as necessary to fulfill a specific legitimate purpose, unless a longer retention period is stipulated by applicable regulations for a specific purpose. In the case of consent for marketing and newsletters, we retain the data as long as the consent is not withdrawn. If you request deletion, the data will be deleted immediately. Personal data that is no longer needed is securely destroyed.

How do we protect the security of your data?
We continuously take appropriate organizational, technical, and administrative security measures to protect personal data under our control from all foreseeable risks. The security of your data is very important to us.

Your rights regarding personal data protection.

Your rights related to the processing of your personal data are as follows:

Right of access
You have the right to obtain confirmation from us as to whether personal data relating to you is being processed, and if so, access to the personal data and the following information: the purpose of processing, the categories of personal data in question, the recipients or categories of recipients of the personal data, the retention period for the personal data, information about your rights, and sources of data if they were not collected from you.
If your data is transferred and processed outside the EU, you have the right to information about the appropriate protective measures.
Where possible, you can obtain a copy of the personal data being processed.

Right to rectification
You have the right to obtain from us the correction of inaccurate personal data concerning you, which we are obliged to carry out without undue delay. Taking into account the purposes of processing, you have the right to complete incomplete personal data, including by providing a supplementary statement.

Right to erasure (‘right to be forgotten’)
You have the right to obtain from us the erasure of personal data concerning you without undue delay, if there is no legal reason for further processing of such data on our part (for example, if the data is no longer necessary in relation to the purposes for which it was processed). If such a legal reason does exist, we will inform you in detail in our response to your request for erasure.

Right to restriction of processing
You have the right to obtain from us a restriction on the processing of your personal data in the following situations: if you contest the accuracy; if the processing is unlawful, and you oppose erasure; if you require them for the establishment, exercise, or defense of legal claims, and we do not need them for processing; if you have lodged an objection regarding the processing of your personal data and are waiting for confirmation.

Right to data portability
You have the right to receive the data concerning you that you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another service provider, i.e., data controller, if the following conditions are met: the processing is based on your consent or on a contract and is carried out by automated means.
When exercising your right to data portability, you have the right to direct transmission of the data from us to another data controller if it is technically feasible.

Right to object
If the processing of your personal data is based on the pursuit of our legitimate interests, you have the right to object at any time to such processing of personal data to the extent that the processing relates to your data. If you lodge such an objection
• related to direct marketing – we will no longer process your personal data for the purpose of direct marketing;
• related to other cases of legitimate interest – we will no longer process your personal data for the purpose to which the objection relates, unless we demonstrate that there are compelling legitimate grounds for processing that override your interests, rights, and freedoms, or if it is necessary for the establishment, exercise, or defense of our legal claims.
How you can exercise your rights regarding the protection of personal data:
For any questions and requests regarding your personal data, please contact us at email: info@metalis.hr, or phone: +385 91 284 9031.
We will process your inquiries and requests without undue delay and in accordance with legal obligations, and we will inform you of the measures we have taken.
If you believe that metallis.hr is processing your data unlawfully and you cannot resolve this in collaboration with us, you have the right to lodge a complaint with the Supervisory Authority (Agency for Personal Data Protection – AZOP).

Non-personal data we collect
To maintain the website and ensure its proper functioning, and to enhance your user satisfaction on our web page, we use cookies and web analytics tools that we perform to improve the quality and content of the services offered.
We do not use cookies or similar technologies to track your interests and send marketing materials.
Detailed information about the use of cookies on our site can be found on the adjacent Cookies Usage tab (link), which is an integral part of this data protection statement.
For processing this data for analytical purposes, we use the cloud service Google Analytics. According to our contract with them, Google does not use this data for any other purposes and acts as a data processor solely on our behalf. In accordance with its membership in the so-called Privacy Shield Program, a cooperation program between the European Union (EU) and the United States (USA), Google takes all necessary measures to protect data. The service provider is: Google LLC, 1600 Amphitheatre Pkwy, Mountain View, California 94043, USA.
More information about the Privacy Shield program can be found on the website of the Data Protection Agency: http://azop.hr/aktualno/detaljnije/vodic-za-gradane-eu-sad-stit-privatnosti

Social networks
In our communication with you, we also use social networks. When you use these functions, you must be aware that all the information you provide, including your name, location, and email address, may be publicly available to others. We are not responsible for any information you provide through these interactive contents and advise you not to disclose sensitive personal information (such as your health information or credit card details) through these contents. If you use these contents, your personal information may remain on the page even after you stop using it

Last revised: 10/21/2024.